Refund policy
At Nessa J Beauty, we strive to provide you with the highest quality skincare products. If you're not entirely satisfied with your purchase, we're here to help.
14-Day Satisfaction Guarantee:
We offer a 14-day satisfaction guarantee on all our skincare products. If, for any reason, you are not completely satisfied with your purchase, you may return the item within 14 days from the date of purchase for a full refund or exchange.
How to Initiate a Return:
- Contact our Customer Service team at nessajbeauty@gmail.com within 14 days of receiving your order.
- Provide your order number and a brief explanation of the reason for your return.
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 14 days of the arrival date.
Refund Process:
Upon receipt of your return, our team will inspect the items to ensure they meet our return policy criteria. Once approved, refunds will be processed within 3-5 business days to the original method of payment.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Contact Information:
For any questions or concerns regarding returns, please contact our Customer Service team at nessajbeauty@gmail.com.
Thank you for choosing Nessa J Beauty for your skincare needs. We appreciate your trust in our products.