FAQs

  1. Are your products suitable for sensitive skin?
    • Yes, our products are formulated to be suitable for sensitive skin. We prioritize gentle ingredients to minimize the risk of irritation. Still do a patch test before full use.
  2. Can I use multiple products from your line in my skincare routine?
    • Of course! Our products are designed to work harmoniously together. Feel free to incorporate multiple products from our skincare line into your routine for optimal results.
  3. Do you test on animals?
    • Absolutely not. We are committed to cruelty-free practices in the development of our skincare products.
  4. What ingredients are used in your products?
    • Our products feature high-quality, natural ingredients carefully selected for their skincare benefits. For specifics, check the ingredient list on each product or contact us for details.
  5. Are your products vegan?
    • Yes, our products are vegan. We're proud to offer skincare solutions that are free from animal-derived ingredients.
  6. Do you offer samples before purchasing full-sized products?
    • Yes. For all our products there are sample sizes so you do not have to commit to a full product.
  7. What is the shelf life of your products?
    • Our products typically have a shelf life of 12 months. Check the packaging for the specific expiration date.
  8. Can I use your products during pregnancy?
    • Yes, our products are safe for use during pregnancy. However, we recommend consulting with your healthcare provider for personalized advice.
  9. What is the best way to contact customer support?
    • The best way to contact customer support is through our email at nessajbeauty@gmail.com. We aim to respond promptly to assist you with any inquiries or concerns."
  10. Do you offer international shipping?
    • Yes, we offer international shipping. Check our website for shipping rates and destinations.
  11. How can I track my order?
    • Once your order is shipped, you'll receive a tracking number via email. Simply use this tracking number on our website to monitor the status of your order.
  12. What is your return policy?
  13. Can I cancel or modify my order after placing it?
    • Yes, but please contact nessajbeauty@gmail.com immediately. 
  14. How should I store my skincare products?
    • Store our skincare products in a cool, dry place, away from direct sunlight. Ensure the lids are tightly closed to maintain product integrity.
  15. What do I do if I experience an adverse reaction to one of your products?
    • If you experience any adverse reactions, discontinue use immediately. Wash the affected area with water and consult with a healthcare professional. Contact our customer support for further assistance.